Active
Real estate financing
Managing your operations and coordinating the financing process.
Available now
Active operationsi
—
Pending documentsi
—
Registered LLCsi
—
Waiting for youi
—
Open operations
iCargando…
Documents & history
iActive & available services
i
Not available yet
We're preparing new services for your account. You'll be able to see and activate them here as soon as they're ready.
Coming soon
Needs your attention
iCargando…
My operations
Each financing is kept separate by property, entity and stage.
Operations list
iClick an operation to see its details and history.
…
Select an operation from the list.
My LLCs
Entities linked to your profile and your operations.
Here you can add people linked to an LLC only if they are co-owners of that company. This is not for adding anyone else — the goal is for your file to correctly reflect the primary owner and the co-owner who is also part of the investment, with their credit information.
Loading…
Pre-approval letters
Request a letter for each property you want to make an offer on. Your advisor reviews it and, once approved, you download it here as a PDF (always in English).
Loading…
How does it work?
- You request the letter with the details of the property and the offer you are going to make.
- Your advisor reviews it (under 24 hours) and may adjust the amount.
- Once approved it appears here as Active with its PDF. It is valid for up to 90 days.
- If your offer is accepted, press "My offer was accepted": the letter becomes Used and we open your operation.
A pre-approval letter is not a commitment to lend. Final approval depends on the lender and its underwriting.
Documents
A single document center, separated by person, LLC and operation. Select a document from the list to upload or replace it.
Document listi
Cargando…
Messages
One conversation per inquiry. You choose the topic when you open it and that thread stays on it.
My Account
Your details, how you want to be notified, and access to the portal.
··
—
JaniyuHome client
Personal information
Your contact details.
This is where your access link is sent. If you change it, the JaniyuHome team is notified.
The lender runs a credit pull to verify it. The score you enter here is the one we send to the lender.
Address
Where you receive correspondence.
The language we will write to you in.
How you want to be notified
The portal always shows you everything. Here you choose what also reaches you by email.
Changes in your dealsWhen a deal moves to a new stage or you confirm a Term Sheet.
Replies to your inquiriesWhen the JaniyuHome team answers in Messages.
Today we send email for the JaniyuHome team's replies and for changes in your deals.
Access & security
How you get into the portal.
Last sign-in—
Sign out on every deviceUseful if you signed in from a computer that is not yours. You will need to request a new link.
Sign-in history
Every time your account was opened or closed, and from where.
Alternative contact
Someone we can turn to if we cannot reach you.
Fill in at least the first name, then press Confirm contact.
Whoever you put here appears in your file.
Co-owners in your LLCs
Decide which partners can sign in to your Portal and whether they can make changes or only look.
Action history
Everything done from this Portal, by you and by the partners you gave access to. Sign-ins are in Access & security.
Account control
If you need to close your account with JaniyuHome.
Close my accountYou can close your account once you have no active deals. Your access to the portal ends and the JaniyuHome team is notified.
JaniyuHome keeps a record of your deals and of the actions taken on them.
You chose to explore the Portal on your own. The guides and mini tutorials are always here whenever you want them.
Portal help & info
Quick answers to understand how your portal works, what you need to do and how to follow your process.
Everything important, explained plainly.
This page is here so you know what you need to do, how we work, where to see the status of your operations and how to use each part of the portal without getting lost. If you'd rather learn as you go, the guided tour takes you through the portal step by step.
Quick guides
Step by step
FAQ
Where everything is
Mini tutorials by section
One for each part of the Portal. It takes you to that page and points out what's there, with sample data. About a minute each.
The stages, explained
Every stage an operation, an LLC or a co-owner can be in, and what it means for you.
Operations · Standard track
Every operation starts here, up to the lender's offer.
- New — we've received it and are reviewing it.
- Qualified — it fits; we prepare your document checklist.
- Documents — you upload what's requested. Your turn.
- Ready for lender — we check your file before presenting it.
- Sent to lender — your file is with the lender.
- Awaiting lender — waiting for their offer.
- Term Sheet — review the offer and accept or decline it. Your turn.
Operations · Lender process
Once you accept the Term Sheet. Accepting is not final approval yet.
- Lender notified — we tell the lender you accepted.
- Underwriting — the lender checks your file in depth.
- Appraisal & Title — property valuation and title review.
- Clear to Close — final approval; we schedule your closing.
- Closing — you sign with the title company. Your turn.
- Funded — the loan is paid out. 🎉
Operations · Restructuring
If an operation doesn't qualify exactly as submitted. It isn't the end.
- Not qualified — our team is reviewing why.
- Recommended adjustments — we prepare what to change.
- Adjusting operation — apply the changes with “Update my operation”. Your turn.
- New review — we review it again; if it fits, it goes back to Qualified.
LLC verification
For an LLC you add yourself. Only an Active LLC can be used in an operation.
- LLC added — we've got its details.
- Add your documents — upload its corporate documents. Your turn.
- Reviewing documents — the team is checking them.
- Accepted — verified; the LLC becomes Active.
- Adjustments requested — replace the documents we flag, then press “I've made the changes”. Your turn.
- Under review — we check the changes before accepting it.
LLC status
The coloured label on each LLC card.
- Active — verified and ready for an operation.
- Pending verification — you added it and we're checking it.
- In formation — we're forming it for you.
- Deactivated — saved with its documents, but not in use.
Co-owners
A co-owner declared when the LLC is created is checked with the LLC. One added later to an Active LLC is verified on their own.
- Adding documents — upload their personal documents. Your turn.
- Reviewing — the team is checking them.
- Active — verified; their credit score shows “Verified”.
Frequently asked questions
The questions we get most often.
How do I upload a document?Portal
Go to Documents, find the pending requirement and click it. The panel on the right shows the button to upload the file. We accept PDF, JPG and PNG.
How do I know what stage my operation is at?Process
In Operations each operation shows its current stage, a one-line status in plain words, its progress and the history of stages with the comments the JaniyuHome team leaves you. What each stage means is in The stages, explained on this page.
Can I start a new operation myself?Process
Yes. In Operations, press + New operation and fill in the property, the financing and the entity. It shows as New while our team reviews and qualifies it. Submitting has no cost.
What happens when I accept a Term Sheet?Term Sheet
We record your decision and notify the lender, and the operation moves to the Lender process: underwriting, appraisal & title and closing. Accepting does not confirm the loan — the lender gives final approval at Clear to Close. If you decline, tell us why and we'll negotiate an adjusted offer.
My operation says “Not qualified”. What now?Process
It isn't the end. The team sends you the reason and the recommended adjustments. Apply them with Update my operation and we review it again; if it fits, it goes back to the standard track.
What if I don't understand a requirement?Help
Write to us from Messages. When you open the inquiry you can say whether it's about an operation, a service or something general, and the team replies in that same thread.
Can I have more than one LLC?LLC
Yes. You can have several LLCs linked to your profile, each with its own documents, operations and co-owners. The ones you add yourself stay Pending verification until the team confirms the details — you'll see their stages on the card.
Who can be a co-owner of an LLC?LLC
Only someone who is a real co-owner of that entity and will take part in the operation with their credit information. It isn't for employees, relatives or friends without ownership in the LLC. Each co-owner has their own personal documents to upload.
How long does the process take?Time
It depends on the type of operation, how quickly the documents come in and the lender's response time. That's why the portal shows you the up-to-date status at all times instead of a fixed date.
How do I sign in? I don't have a passwordAccess
There's no password. You request an access link, it arrives at the email in My Account, and you enter it together with your personal access code — the one we show you only once, the first time. Keep it somewhere safe. If you change your email, the next link goes to the new address.
Is the credit score I enter the final one?Details
No. The one you enter in My Account is the one you declare. The lender runs a credit pull to verify it before it's used in an operation.
No question matches. Try another word, or write to us from Messages.
How the process works
The overall flow, in four steps.
1
Your file is opened
JaniyuHome creates your profile and organises your details, your LLCs and your operations — or you send us a new operation yourself.
2
We ask for documents
The portal shows which documents are needed and which are already complete.
3
We present it to the lender
When your file is ready, we send it to the lender and you receive their Term Sheet to accept or decline.
4
Through to closing
After you accept, the lender runs underwriting, appraisal and title until closing and funding. You see every step here.
What to expect on timing
So you know what to expect from each stretch.
Start
Opening your file
It starts when your profile is created and the basic details are collected.
Documents
At your pace
This is the part that depends most on you: the sooner you upload complete requirements, the sooner things move.
Review
Depends on the operation
Review time varies with the type of operation and the information available.
Response
Depends on the lender
Some stages depend on a third party. That's why you see the up-to-date status rather than a fixed date.
What you need to do
The minimum so your operation doesn't stall.
Check the Dashboard
That's where you have your alerts, what's left to upload and your active operations at a glance.
Upload whatever is pending
Especially anything marked missing or expired: that's what holds your file back.
Act when it's your turn
“Action required” in red means an operation is waiting on you: documents, a Term Sheet decision, adjustments or signing at closing.
Write to us as soon as you're unsure
From Messages, without leaving the portal. A question asked in time saves a week on hold.
Still have questions?
Two ways forward: let us show you around the portal, or ask us directly.
Take the full tourWe point out each part of the portal with sample data. You can leave whenever you want.
Ask the teamIf you can't find the answer here, write to us and we'll reply in the same thread.